Contact Information
Skills
Data Management
Data Integrity
Process Automation
Integration Development
CRM Architecture Design
Requirements Gathering & Analysis
Data Visualization & Reporting
Business Process Optimization
Low-code/Zero-code Platforms
Project Management
Technical Support & Onboarding
Marketing Campaign Management
KPI Monitoring
Asset Management
Offer Management
Revenue Data Analysis
API
AI Implementation
Content Automation
Multilingual Content Generation
Tools & Technologies
Monday.com
HubSpot
SalesForce
Pipedrive
Zoho CRM
Make (Integromat)
Zapier
IFTTT
Debezium
Airbyte
AWS Glue
N8N
Excel
Google Sheets
Airtable
Looker Studio
Tableau
Power BI
Jira
Confluence
Atlassian
Asana
Trello
Notion
Apollo.io
Klaviyo
ActiveCampaign
MailChimp
SendGrid
MailerLite
Litmus
Postman
Swagger/OpenAPI
API Integration
Google AI Studio
Vertex AI
OpenAI Platform
Anthropic Claude API
Google Cloud Translation API
Telegram Bot API
MS Azure
Google BigQuery
Slack API
Vector DB
Languages
Russian
Native
English
C1
Ukrainian
B1
Spanish
A2
Education
English / Russian Translator
Peter the Great St.Petersburg Polytechnic University
2021 - 2022, Saint Petersburg, Russia
Bachelor of Chemistry Science, Organic Chemistry
Belgorod University of Co-operation, Economics and Law
2017 - 2021, Belgorod, Russia
Work Experience
Implementation Specialist
NDA
Jan 2025 – Present, Remote
- Requirements Gathering & Analysis: Identify and document client requirements for order fulfillment, integration setups, and other system customizations.
- Integration Development: Build and maintain integrations using code, low-code, and zero-code platforms to ensure seamless data flow between systems.
- CRM Architecture Design: Develop and optimize CRM system architectures to align with business objectives and ensure scalability.
- Process Automation & Optimization: Analyze existing business processes, identify bottlenecks, and implement automated solutions to enhance efficiency.
- Data Visualization & Reporting: Construct clear and insightful dashboards displaying key business metrics and providing actionable information for decision-making.
- Operational Support: Address a variety of operational tasks related to system implementation, configuration, and ongoing support.
Operations Manager
Reliz LTD
Nov 2023 – Dec 2024, Istanbul, Hybrid
- CRM Data Integrity & Automation: Audited, updated, and automated data entry in Monday.com, ensuring accuracy and minimizing duplicates via API integrations.
- Data Management & Analytics: Processed large datasets, linking revenue and campaign data to visual dashboards for insights.
- Employee Training: Conducted onboarding for CRM usage, automation, and reporting.
- Process Optimization: Streamlined workflows, reducing risks and improving efficiency.
- Project Coordination: Managed timelines, cross-team collaboration, and task assignments.
- Reporting & Compliance: Generated key performance reports and ensured adherence to data policies.
CRM Senior Manager
Astrum Ent. (ex. MY.GAMES)
May 2023 – Nov 2023, Amsterdam, Remote
- Successfully planned and executed global marketing campaigns, ensuring effective coordination across diverse markets.
- Developed and implemented reporting mechanisms to track campaign performance and enable data-driven decision-making.
- Led the setup of new projects, streamlining communication environment services for improved efficiency.
- Ensured seamless integration of tools and platforms to enhance project workflows.
- Analyzed campaign results to gain valuable insights into audience response and increase profitability for future launches.
- Developed and implemented CJM strategies to enhance the overall customer experience.
- Pioneered automated testing procedures for HTML newsletter files, ensuring error-free and visually appealing content.
CRM Manager
MY.GAMES
Nov 2021 – May 2023, Amsterdam, Remote
- Led strategic initiatives to optimize email and game-store marketing, collaborating with local teams to enhance campaign performance, deliverability, and engagement.
- Developed automated workflows, lead nurturing sequences, and omnichannel campaigns to boost conversions.
- Regular A/B testing helped refine strategies, while strict compliance with GDPR and CAN-SPAM ensured legal alignment.
- Monitored deliverability, managed domain warmups, and tested tools to maintain channel health.
- Performance tracking and insights-driven reporting improved marketing effectiveness.
- Conducted market research and training sessions to align teams with best practices in email content, automation, and analytics.
Marketing Manager
Passteam
Sep 2018 – Oct 2021, San Francisco / Moscow
- Collaborated on blogs, joint campaigns, and cross-marketing initiatives with partners to increase brand visibility and engagement.
- Developed and optimized Instagram/Facebook advertising campaigns and managed advertising budgets to maximize return on investment.
- Communicated with the customer base using Hubspot, building and designing effective email campaigns, creating targeted audiences, and monitoring ongoing campaigns for optimal results.
- Sourced opinion leaders and influencers to increase brand awareness. Wrote case studies with clients for account-based marketing and public relations efforts.
- Successfully organized online and offline events, and other tasks to support marketing initiatives.